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Van Der Moon FAQ
General questions about Van Der Moon
What do you do?
We are a manufacturer of modular furniture for self-assembly. Among other things, we offer suspended cabinets, organizers, kitchens, cabinets and other campervan accessories.
Where are your products made?
Our products are made entirely in Poland - in Nowy Sacz. The production line at the Vitberg factory is a modern workshop, where human hands with the support of specialized machinery have been assembling advanced medical products for over 30 years. We employ a staff of more than 70 people. We have created an extensive machinery park. Among other things, we have laser cutters, CNC bending machine, powder paint shop and sewing room. We control the entire process of product creation. From design, through production, to shipping. We know quality, our factory has been meeting the highest European standards for years, we have certificates to prove it.
What do Vitberg and Van Der Moon have in common?
Van Der Moon is a brand of Vitberg, a company that manufactures and distributes medical equipment. Van Der Moon is the sum of our experience as travelers and the background we have built over the years as Vitberg. The idea of making life easier on expeditions was born out of a private need to travel. With the support of builders, fleet and specialists, a design was created for the first locker for our Patrol that doesn't creak or rattle in the wilderness, in which things stay in place even on the biggest verges, and one that can be taken to a hotel room with us when needed. After fine-tuning, reinforcement and careful sewing, we decided to share our product with you. Because if it worked well for us, we guarantee that it will not disappoint you either. That's how Moon Box was created... and it all began.
Do you offer a comprehensive van body? From water and electrical installations, to upholstery, to bodywork?
Despite our large production capacity, we only deal with furniture production. We specialize in this area for the highest quality products.
Does Van Der Moon furniture fit all van models?
Some of our products, such as Moon Kitchen, are universal and fit not only campervans, but also houseboats and other types of vehicles. In contrast, other products are designed for specific vehicle models. The configurators you will find in our store will select the matching product for you.
If you want to be sure if your order will fit, we encourage you to check the compatibility lists provided on the product pages on our website or to contact us by email at shop@vandermoon.com We are constantly developing our offer and striving for such product flexibility that they will fit most vehicles.
Can I see sample implementations before placing an order?
Of course, you will find quite a few photos on our Facebook and Instagramie
In addition, we work with travelers:
Gregory i Nelly z Ducato 4x4
How can I place an order for furniture for my van?
Feel free to place your order online, through our website - vandermoon.com or contact our Sales Department via email shop@vandermoon.com or by phone at 798 526 637
What is the lead time?
The lead time for products offered in the online store is a maximum of 10 business days + delivery time.
What payment methods do you accept?
We accept traditional wire transfers, online fast transfers (including BLIK), PayPal, credit cards, CA Installments and imoje (including ApplePay, GooglePay).
I can't make a payment, how do I do it?
If you have a problem with a specific form of payment, please contact our store by email (shop@vandermoon.com) or phone.
Do you offer loyalty programs or discounts for regular customers?
If you are our regular customer, please write to us (shop@vandermoon.com), and together we will find a solution that satisfies everyone.
How long does the delivery take?
Within the European Union, delivery takes from 2 to 5 working days. For areas outside the European Union, delivery takes 7 to 14 days.
What are the shipping costs?
We ship orders over 500EUR for free. For orders under 500EUR inside the EU, the shipping cost is 30EUR. To Switzerland and UK the shipping cost is 50EUR, in Poland it is 40 PLN for orders of 1500 PLN. The cost of shipping outside the EU is determined individually (write to us at shop@vandermoon.com).
Do you realize shipping outside Europe/European Union?
Yes, we realize shipments outside Europe. We cooperate with UPS, DHL, DPD, Fedex and GLS carriers, which deliver worldwide. Please contact us by email (shop@vandermoon.com) for exact shipping costs.
How is the order packed?
Our products are wrapped in foil and protected with sponge, then in cardboard boxes that can be easily recycled.
Do you conduct wholesale sales?
We sell wholesale to our distributors. Would you like to become a distributor? Write to us - shop@vandermoon.com.
What are Van Der Moon's customer service hours?
Our Sales Department is available Monday through Friday from 7:30 am to 3:30 pm CEST.
Questions about Moon Organizer - rear door organizer for van
What are Moon Organizers made of?
The Moon Organizer's cover is sewn by hand by our seamstresses, from damage- and water-resistant fabric covered with a PVC layer underneath. The cover is then stretched over a stiffening structure made of 4mm hardwood plywood, which is covered with insulating felt and a soft sponge. On the Moon Organizer we attached plastic elements such as D-rings, hooks and mesh pockets with elastic.
Are Moon Organizers rigid?
Yes. Moon Organizers are stiffened with 4mm hardwood plywood.
Is it necessary to insulate the bodywork under the Moon Organizers?
In the case of split Organizers, mounted in window recesses, it is necessary to make thermal insulation, for Max version Organizers there is no need, although it is always worth insulating the window :)
Can the organizers be washed?
Due to the plywood stiffening, the organizers cannot be washed, but you can easily clean them with a damp sponge.
Does the mesh stretch?
The mesh in the Moon Organizers and Adventure Moon Boxes stretches to accommodate as much of your gear as possible.
Can I personalize the layout of the pockets in the Organizer?
Not possible, but we guarantee that at the prototyping stage we test different pocket layouts to maximize the space on the back door of the van.
Can I change the colors of the Moon Organizer?
We sew Moon Organizers in colors available on our website.
Are the organizers universal?
We produce organizers for specific car models. Individual models differ in shape.
Questions about Moon Box - upper cabinet for van
How to mount a Moon Box?
Each Moon Box is mounted at 4 points. Two on the top wall and two on the back wall. We recommend two ways of mounting. With a thumb screw screw screwed into a riveted nut clamped into the car body/Moon Frame crossbars, or with a Moon Fix (a mounting accessory we manufacture) inserted into the Airline trim.
In the place where I want to hang the Moon Box I don't have space to clamp the rivet nut, what should I do?
We encourage you to use the body reinforcement we manufacture - Moon Frame. This is a mounting crossbar screwed to the ribbing of the car body, which gives you additional mounting points.
What are Moon Boxes made of?
The construction of all Moon Boxes consists entirely of a specialized aluminum alloy with high bending strength. This alloy is not prone to fatigue cracking. In Moon Box Ersa we covered the structure with a shock-absorbing sponge. The cover is sewn from PVC-coated fabric, which is water and dust resistant. Velcro, magnets, hooks and d-rings are sewn to the cover.
How do I know which MoonBox will fit my car?
When buying Moon Boxes on the website ask about the car and its model, the configurator independently selects matching Boxes. For non-standard orders, write to us at: shop@vandermoon.com.
How does the Adventure version differ from the Standard version?
The Standard and Adventure versions differ from the outside - the Standard version has fabric, elegant pockets, while the Adventure version is equipped with elements with hooks, rubber bands and rings, and has stretch mesh underneath instead of pockets.
Is it possible to change the color of the Moon Box?
We produce Moon Boxes in the colors available on our website.
Questions about Moon Kitchen - universal locker system for van
How to mount Moon Kitchen?
On the construction of each Moon Kitchen module you will find several mounting eyes. We stick to the rule: the more mounting points the better. We recommend using a minimum of 4 of them, including 2 through the chassis and 2 to the side of the car. You can also use the Airline strip and the Moon Fix mounting screws we manufacture.
Do the Moon Kitchen modules have to stand side by side?
No, each module is independent. Example: You can place one module by the side door, and another module opposite it by the other side wall.
How do you install another Moon Kitchen module?
Moon Kitchen modules are fully independent of each other. Each module is assembled in the same way. If you place them side by side you can screw them together for rigidity of the set and better fit of the tops.
What material is Moon Kitchen made of?
Moon Kitchen's construction is made of 90% specialized aluminum alloy with high bending strength. This alloy has no tendency to fatigue cracking. The tops are a compilation of oak veneer, thin aluminum sheet and plywood, and are covered with three layers of yacht varnish. The fronts of the kitchen are made of upholstered plywood, or veneered plywood. All fronts are equipped with sturdy lever handles.
Is Moon Kitchen delivered as a whole or in parts?
Moon Kitchen will be delivered to you according to your preference - the kitchen can be delivered whole, assembled - on a pallet, or in parts - for self-assembly.
How long does it take to build Moon Kitchen?
It takes about 2 hours to assemble Moon Kitchen by yourself. We encourage you to use our instructions available at vandermoon.com/moon-kitchen-20/275-moon-kitchen-20.html). For an additional fee, our team will assemble the kitchen and ship it to you completely on a pallet.
Is it possible to order a customized countertop from you?
We customize countertops individually to the ordered modules.
What material are the countertops made of?
Our countertops are made of plywood reinforced with aluminum sheet and finished with oak veneer. We cover the whole with 3 layers of yacht varnish. After joining the modules, the countertops come together perfectly, the joints can be completed with silicone.
Are the countertops durable?
Our countertops are extremely durable due to the combination of plywood, aluminum and veneer, and the three layers of yacht varnish with which they are coated.
Do you sell refrigerators, faucets and sinks compatible with Moon Kitchen?
You can order Moon Kitchen with a sink. We do not broker the sale of refrigerators. We also do not include mixers, it is a matter of individual aesthetics and planning the distribution of water in the campervan.
How much does one kitchen module weigh?
The weight of kitchen modules varies depending on the dimensions, and equipment. We refer you to the product sheets available on our website. (https://www.vandermoon.com/content/13-materialy-do-pobrania).
Does it receive installation instructions together with the order?
Because we care about the environment as much as we can, assembly instructions for each product are available on the website, with the possibility to download the PFD file (https://www.vandermoon.com/content/13-materialy-do-pobrania).
Returns and complaints
What to do if the products were damaged during transport?
If the products have been damaged during transport at the outset document the damage - both to the ordered item and its packaging. Fill out a claim form with the courier and send it to the package operator attaching photos. Then write to us (shop@vandermoon.com) giving the details of the shipment, and attaching photos of the damage. Together we will find the best solution.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number and tracking link.
Can I return my order?
Van Der Moon products can be returned without reason up to 14 days from the day of delivery.
What is the claim period?
Some designs come with a 25-year warranty, other products come with a two-year warranty. For exact information, please refer to the product pages on our website.
What happens after I make a complaint?
After you make a complaint, we try to find the most mutually satisfactory solution to the problem.
How can I cancel my order?
You can cancel your order by writing to us at: shop@vandermoon.com
Other questions
Is the furniture delivered whole or does it have to be assembled?
Most of our products are delivered whole. However, Moon Kitchen delivered can be assembled or in parts, for self-assembly.
Do you have a stationary store? Do you have a showroom?
Our products are created on an ongoing basis, for this reason we do not have a stationary store. However, we are working on opening several showrooms in Poland and Europe. Currently, our showroom is a campervan filled with Moon Boxes, Moon Kitchen and Moon Organizers. If you want to see how our products are made, touch the material, please come to our factory!
Can I buy products on-site at the factory, off-the-shelf?
We do not sell products on the spot, our products are manufactured to order. Before coming to us, contact us, we will prepare your order for you.
How to match the furniture to my car?
When you buy on our site, we ask you about the model of your car, so that we can fit all the items perfectly to your car and your needs. In the design process, we take accurate measurements of the cars. If you would like to visit our factory we invite you to contact our Sales Team, e-mail: shop@vandermoon.com, phone: 798 526 637.
Does Van Der Moon offer a furniture installation service?
Unfortunately, we do not offer an installation service, however, our products are assembled very easily, detailed installation instructions are available on the website (vandermoon.com), and our team is always happy to provide advice.
What materials do you use in production?
Our domain is aluminum and more specifically a specialized aluminum alloy with high bending strength. This alloy has no tendency to fatigue cracking. We powder coat the aluminum. We also use waterproof and durable PVC-coated material, hardwood plywood and yacht varnish.
Do your products go through quality tests?
Our products go through a series of internal quality tests at various stages of the production process. We make sure that each component meets our strict standards before it leaves the factory. The quality control process begins at the stage of selecting raw materials and components. This is a key stage - our company has been producing medical equipment for 30 years, which is covered by a number of requirements, we have quality almost in our blood. During production, we conduct regular inspections to make sure that everything is done according to our guidelines. Finished products undergo a final inspection, during which we check their functionality, durability and compliance with established parameters. Our quality team is constantly working to improve our testing methods to make them as effective as possible and meet current market requirements.
Does your company apply sustainability in production?
Our company strives for sustainable development, combining the goals of economic growth with responsible concern for the environment. We believe that these two aspects are not mutually exclusive, but can complement each other harmoniously. We strive to implement innovative solutions that allow us to grow our business while minimizing our negative impact on the environment.We strive to optimize our production processes to make efficient use of natural resources, which translates into both economic and environmental benefits. We invest in environmentally friendly technologies, which not only contributes to protecting the planet, but also increases our competitiveness in the market.
Is it possible to receive material samples?
If you are interested in receiving a material sample, please email us: shop@vandermoon.com.
Why are Van Der Moon products expensive?
The price never comes out of nowhere. It is always influenced by several factors. Our products are created from the highest quality components. Many production steps are done by hand: we grind the aluminum by hand, we assemble the Moon Boxes by hand, we upholster the Moon Organizers, and most importantly, all textile elements are sewn by hand by a team of seamstresses. We are committed to decent working conditions for our team of more than 70 people and their decent salaries. Of course, we are assisted by modern tools, but it is still a man who has to decide which and which tools to use. A man is also very meticulous in quality control. Packaging and transportation are also provided by people, not machines. We care very much that the product you receive is perfect, this costs a lot of time and energy, hence the price of our products.
What parts do I need to assemble the MoonBox/MoonOrgnizer/Moon Kitchen?
On our website, you will find assembly instructions (https://www.vandermoon.com/content/13-materialy-do-pobrania) for each of our products with information on what parts you need for assembly.