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Shop regulations www.vandermoon.com
§ 1. General provisions
- The service provider in the online shop with electronic address www.vandermoon.com is Vitberg company Jacek Sikora with headquarters at Marcina Borelowskiego 29, 33-300 Nowy Sacz, registered in the Central Register and Information on Business Activity (CEIDG) conducted by the minister responsible for economy, NIP: 734-100-91-12, CRO certificate: 490746866.
- Contact with the shop is possible via email: shop@vandermoon.com, or phone number: +48 184423369. Each person before commencing use of the online shop should read these regulations.
- Making purchases in the online shop requires possession of an active and functioning email address.
- The shop conducts sales of Van Der Moon furniture and accessories for vans and campers.
- All products in the shop are new and free from defects.
- Products are covered by a two-year warranty, unless the product documentation and description state otherwise.
- Commercial information on the website does not constitute a trade offer within the meaning of the Civil Code but is an invitation to make offers.
§ 2. Order fulfillment and shipping
- Unless the current offer specifies otherwise, the expenses of delivery and collection of the item are borne by the Customer.
- The condition for concluding the contract is sending by the Customer a purchase offer through the website form, email, or via phone and its acceptance by the online shop.
- The condition for the release of the goods is payment for both the goods and shipment.
- The price is binding for both parties at the time of placing the order.
- The actual time of order fulfillment is provided at the time of placing the order.
- Prices of goods are gross prices and include VAT tax according to applicable tax law (23% VAT).
- The method of payment is individually set by the Customer. The Seller accepts the following payment methods: imoje, bank transfer, quick bank transfer, BLIK, Google Pay, Apple Pay, and other methods as long as they are available on the vandermoon.com site during order placement.
- Order finalization entails payment obligation. Unpaid orders will be automatically cancelled after 14 days from order placement.
§ 3. Delivery
- In Poland, transport services are provided by GLS company. International deliveries are provided by GLS, Fedex or DHL. The transport company may be different as long as it does not affect the quality and terms of delivery, and this decision is made by the Seller.
- The delivery place is specified by the Customer in the order. The Seller (shop) is not responsible for incorrectly provided delivery addresses.
- Personal data is protected and processed according to the purpose, time, and scope specified in the Privacy Policy available on the vandermoon.com site.
- The delivery cost, unless free, is borne by the Customer. Information about its cost is calculated in the shopping cart based on the quantity and type of added products and current pricelists of companies mentioned in point 1. The delivery value is included and specified in the purchase document and contains prices between 10 PLN and 600 PLN depending on size. Deliveries abroad are valued individually.
§ 4. Right of withdrawal
- Based on the Act on Customer Rights of May 30, 2014, a Customer who has concluded a distance or off-premises contract may withdraw from it within 14 days without giving any reason and without incurring any costs. To meet the deadline, it is sufficient to send a statement of withdrawal from the contract before its expiry.
- The Customer may withdraw from the contract by submitting a declaration of withdrawal to the Seller. The statement can be submitted using a form available for download from the vandermoon.com website in the returns and complaints section.
- The Customer returns the goods to the Store within 14 days of submitting the statement of withdrawal from the contract. The returned goods must be complete.
- The Seller shall promptly, no later than within 30 days from receiving the declaration of withdrawal, return all payments made by the Customer. The Seller refunds payments using the same payment method used by the Customer unless the Customer expressly agrees to a different method of return. The Seller may withhold the reimbursement of payments until receipt of the returned goods.
- The cost of shipping in case of withdrawal from the contract is borne by the Customer.
- Entrepreneurs making purchases for purposes not related to their business activity have the right to withdraw from the contract within 14 days under the terms set out in par. 4.
§ 5. Complaints
- The Store is liable to the Customer for the non-compliance of the Product with the Sales Agreement from the moment of delivery to the Customer and if discovered within two years from that date.
- The Store is not responsible for the non-compliance of the Product with the Sales Agreement if the Customer, at the latest at the time of concluding the Agreement, was informed by the Store that a specific feature of the Product deviates from the requirements and accepted this in writing (e.g., by email). Outlet products are not subject to returns.
- If the Product is inconsistent with the Sales Agreement, the Customer has the right to repair or replacement of the Product.
- The Store may replace the Product when the Customer requests a repair, or make a repair when the Customer requests a Product replacement, if bringing the Product into compliance with the Sales Agreement in the manner selected by the Customer is impossible or involves excessive costs for the Store. If both options are impossible for the Store to fulfill, the Customer may submit a statement of price reduction or withdrawal from the Agreement.
- The Store repairs or replaces the Product within 14 days from the delivery of the Product to the Store.
- The costs of repair or replacement of the Product are borne by the Store, which will reimburse shipping costs if the complaint is accepted.
- The Store may not accept the Consumer's declaration of withdrawal from the Sales Agreement if it proves that the non-compliance of the Goods with the Sales Agreement is insignificant.
- Any complaints related to the implementation of the Sales Agreement may be submitted by the Customer via email or in writing to the Store's address. The Store will respond to the complaint within 14 days from the delivery of the product to the Store.
§ 6. Settlement of disputes
- In case of the Customer's dissatisfaction with the service or in connection with the omission of actions required of the Seller, the Customer is entitled in every case to seek mediation, use the online system for settling consumer disputes: http://ec.europa.eu/consumers/odr, or to take legal action before a common court competent to settle the case.
The Regulations are valid from 29.11.2024